About Robert Houston Smith Publishers

About the Company

Robert Houston Smith Publishers produces business and management books that provide the solutions for manufacturing, service, IT, and call centers.

Join our audience if you are a:

person who is dedicated to making decisions grounded on sound, fact-based data.

management veteran committed to "moving with the times".

a manager who wants to better understand your role within your organization.

small business owner who cannot afford to hire a contractor or consultant to oversee the implementation of an improvement project.

new graduate who wants a head start understanding the principles of successful process management.

Now Available….

The Executive Guide to Call Center Metrics

Our growing "Walkabout^TM Series" is based on the popular seminars of the same name. Designed by James C. Abbott, a professional engineer with over 25 years experience, this series has saved millions of dollars for companies throughout the Americas. Mr. Abbott is the president of Abbott Associates Incorporated (http://www.EffectiveCallCenters.com/) a process architecture firm based in Greenville, South Carolina.

James Abbott describes the three Principles of Process Management, their implementation, and implications using his inimitable "down home" southern style. His conversational tone is a welcome relief from more conventional, jargon-laden business books. Unlike most texts dealing with process management and statistics, Mr. Abbott designed these books especially for business people, who need proven solutions for day to day workplace problems.

Abbott Associates Incorporated

Would you like more information, volume discounts, or reseller prices?

Robert Houston Smith Publishers
PO Box 25156
Greenville, SC 29616-0156
864-627-1278 (tel)
815-642-9237 (fax)
Books@RHSPublishers.com

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